FAQs

Frequently Asked Questions for ecomit user.

What is session?
A session measures the activity of a single visitor on your website in a certain period of time. Such user interactions can consist of many page views, even...
Mon, 30 Jul, 2018 at 11:27 AM
What do you mean by 1-month, 3-month & unlimited data?
For 1-month data you can only view the collected data in the previous month, for 3-month data you can view data in the 3 previous months. In unlimited packa...
Mon, 30 Jul, 2018 at 4:44 PM
What payment modes are available?
We use Paypal as a highly secure payment gate for our customers. It supports a range of credit and debit cards like Visa, Mastercard, American Express, Disc...
Mon, 30 Jul, 2018 at 4:48 PM
Do you offer refunds?
You can offer 100% refund within 30 days of your subscription. We want to make sure you enjoy our product and if we don't meet your expectations - we&...
Mon, 30 Jul, 2018 at 5:10 PM
Do you provide annual plans?
Yes. Although we only provide monthly plan listed in our package, we can also give you annual plan package at your request. We will provide the separate dat...
Mon, 30 Jul, 2018 at 5:21 PM
Can I change my plan later or cancel anytime?
Definitely. You can upgrade or downgrade your plan to suit your needs and also cancel the plan anytime. Just simply contact us for assistance here.
Mon, 30 Jul, 2018 at 5:30 PM
What if I exceed my plan’s limit?
No worries, we will not stop collecting your data. Once you exceed your plan’s monthly limit, you’ll receive an email asking you to upgrade to the appropria...
Tue, 31 Jul, 2018 at 9:41 AM
What kind of ecommerce platforms & websites do you support?
Due to the flexibility of our system, Ecomfit easily integrates with all custom websites and compatible with any E-commerce Platform like Shopify, Magento, ...
Tue, 31 Jul, 2018 at 10:25 AM
Can I handle multiple sites with one account?
Yes. However, each plan can only be used for 1 website with a distinct domain which means if you want to handle another website you need to pay for a new pl...
Tue, 31 Jul, 2018 at 11:06 AM
How do i integrate with my site?
There are two kinds of websites which are handled differently. For custom websites you need to go through manual configuration by embedding our JS code to y...
Tue, 31 Jul, 2018 at 11:09 AM